Refund Policy

01 Overview

This Refund Policy applies to all purchases made on websitechatbot.io, operated by DVSCRIPT, registered in Sheridan, Wyoming, United States. It covers subscription plans and any add-on credits, and forms part of our Terms of Service.

By purchasing a plan, you acknowledge and agree to this policy.

02 Why payments are final

WebsiteChatbot delivers digital services instantly. The moment your plan activates:

• Your credits become usable immediately.
• Every AI reply your chatbot sends consumes computing resources that cannot be recovered.
• Paid features (premium widget styles, channels, booking, branding removal) unlock at once.

Because the value of the service is delivered from the first minute, payments are generally non-refundable, except for the cases listed in section 5.

03 Subscriptions & cancellation

You can cancel your subscription at any time from your dashboard. Canceling:

• Stops all future charges immediately.
• Keeps your paid features and remaining credits active until the end of the current billing period.
• Does not refund the current billing period, whether monthly or yearly.

04 Credits

Credits are consumed at the moment your chatbot generates a reply or an AI feature runs. Consumed credits cannot be refunded or restored, including when:

• A visitor abandons the conversation after the reply was generated.
• You are unhappy with the wording of a specific AI answer.
• You forgot to cancel before a renewal and credits refilled.

Unused credits expire at the end of the billing cycle and have no cash value.

05 When we do refund

We honor refunds in these cases:

• Duplicate charges — you were billed twice for the same period.
• Verified billing errors — the amount charged does not match your plan.
• Confirmed non-delivery — a paid feature was never activated on your account and our team could not activate it after you reported it.
• Unauthorized payment — a charge made without the account owner's consent, verified with our payment processor.

Where required by consumer protection law in your jurisdiction, we honor any additional statutory refund rights that apply to you.

06 How to request a refund

Email support@websitechatbot.io within 7 days of the charge and include:

• The email address on your WebsiteChatbot account.
• The date and amount of the charge.
• The reason for the request (with screenshots if it concerns a billing error or missing feature).

07 Processing time

We review every request within 5 business days. Approved refunds are returned to your original payment method through Stripe; depending on your bank, the money typically appears within 5–10 business days after approval.

08 Chargebacks

If you believe a charge is wrong, please contact us first — billing issues are almost always resolved faster with our team than through a bank dispute. Filing a chargeback on a legitimate charge may result in suspension of your account while the dispute is investigated.

09 Contact