01 Overview
These Terms of Service ("Terms") govern your access to and use of WebsiteChatbot ("WebsiteChatbot", "we", "us"), an AI chatbot platform for websites operated by DVSCRIPT, registered in Sheridan, Wyoming, United States. By creating an account, purchasing a plan, or installing our chat widget, you agree to these Terms.
If you do not agree with any part of these Terms, you must not use the service.
02 Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use WebsiteChatbot. By using the service you represent that you have the legal capacity to enter into a binding agreement and that your use complies with all laws applicable to you.
03 Account registration
To use WebsiteChatbot you must create an account with accurate and complete information. You are responsible for all activity under your account and for keeping your login credentials secure.
- One account per person or business unless we approve otherwise.
- You must notify us immediately of any unauthorized use of your account.
- We may suspend accounts that provide false information or violate these Terms.
04 Services overview
WebsiteChatbot lets you create AI chatbots for your websites. The platform includes a customizable chat widget, an Inbox for conversations and leads, a knowledge system that learns from your website pages, files and Q&A, appointment booking, live human handoff, an account Copilot, and analytics. Features vary by plan and may change as the platform evolves.
05 Plans, credits & billing
Paid plans are billed in advance on a monthly or yearly basis through our payment processor (Stripe). Plans include a monthly allowance of credits, which are consumed when your chatbot replies to visitors and when you use AI-powered features such as the Copilot.
- Credits refill on each billing cycle and unused credits do not roll over unless stated otherwise.
- A credit is consumed at the moment a reply is generated, whether or not the visitor continues the conversation.
- Prices may change; we will notify you before changes affect your next billing cycle.
- Failed payments may lead to downgrade or suspension of paid features.
06 Widget installation
You install the chatbot by adding our embed code to websites you own or are authorized to manage. You must not install the widget on websites you do not control. You are responsible for informing your visitors that they are chatting with an AI assistant where the law requires such disclosure.
07 AI-generated answers
Your chatbot generates answers automatically using artificial intelligence and the knowledge you provide. AI output can contain inaccuracies. You are responsible for reviewing the knowledge you teach the bot and for the answers it gives on your behalf, including prices, availability, and business claims.
- You must not configure the bot to present its output as professional advice (legal, medical, financial) without qualified review.
- We provide tools such as knowledge gaps to help you correct answers, but the final responsibility for accuracy is yours.
08 Your content & knowledge
You retain ownership of the content you provide to WebsiteChatbot — your website pages, uploaded files, Q&A entries, and business information. You grant us a limited license to store and process this content solely to operate your chatbot and provide the service. You confirm you have the rights to all content you teach the bot.
09 Leads & visitor data
Conversations, leads, and files your visitors share are collected into your dashboard. For this data, you act as the data controller and WebsiteChatbot acts as a processor providing infrastructure. You are responsible for complying with privacy and anti-spam laws when you contact people who reached you through your chatbot, and for your own privacy notice on your website.
We process personal data as described in our Privacy Policy at websitechatbot.io/privacy-policy.
10 Human handoff & channels
The live human handoff feature lets you reply to visitors in real time from your Inbox. Optional channel buttons (such as WhatsApp and Instagram) link visitors to your accounts on those platforms; your use of those platforms is governed by their own terms. You are responsible for the replies you and your team send to visitors.
11 Appointment booking
The booking feature lets your chatbot offer time slots based on the working hours and services you configure, and records confirmed appointments in your calendar. Bookings are arrangements between you and your customers — WebsiteChatbot is not a party to them and does not guarantee attendance, payment, or fulfillment.
12 Branding
Widgets on free and Starter plans display a "Powered by websitechatbot.io" badge. Eligible paid plans can remove this branding from the widget settings. You may not remove required branding through technical means on plans that include it.
13 Refunds
Because WebsiteChatbot delivers digital services instantly (AI replies consume computing resources immediately and credits are usable at once), payments are generally non-refundable. We may issue refunds or credits in specific cases such as duplicate charges, verified billing errors, or confirmed non-delivery of a paid service. Requests must be sent to support@websitechatbot.io within 7 days of the charge and will be reviewed within 5 business days.
14 Acceptable use
You agree not to use WebsiteChatbot to operate chatbots that are illegal, fraudulent, deceptive, or harmful. Prohibited uses include:
- Phishing, scams, or impersonation of other businesses or people.
- Collecting visitor data through deception or without a lawful basis.
- Spam, malware distribution, or content that infringes intellectual property.
- Hate speech, exploitation, or content illegal in the United States or your jurisdiction.
- Attempting to abuse, reverse engineer, or overload the platform or its AI systems.
We may remove content or suspend accounts that violate this section without prior notice.
15 Ownership & rights
We retain ownership of the platform, the widget, the dashboard, and the underlying technology. You receive a license to use the widget and its skins as part of the service on your websites. You may not resell, copy, or redistribute the platform or the widget as a standalone product.
16 Service availability
We aim for high availability but do not guarantee uninterrupted service. Maintenance, upgrades, third-party outages, or events beyond our control may cause temporary downtime, during which your chatbot may not reply. We are not liable for losses caused by downtime, though we always work to restore service quickly.
17 Disclaimer of warranties
The service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI answers will meet your requirements, convert visitors, or be error free.
18 Limitation of liability
To the maximum extent permitted by law, DVSCRIPT shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, leads, or business, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
19 Indemnification
You agree to indemnify and hold harmless DVSCRIPT, its officers, and employees from claims, damages, and expenses (including reasonable legal fees) arising from your chatbots, your content, the answers your bots give, your use of the service, or your violation of these Terms.
20 Governing law & disputes
These Terms are governed by the laws of the State of Wyoming, United States. Any dispute that cannot be resolved informally shall be settled by binding arbitration in Sheridan, Wyoming, on an individual basis. You waive the right to participate in class actions to the extent permitted by law.
21 Termination
You may stop using WebsiteChatbot and cancel your subscription at any time from your dashboard. We may suspend or terminate accounts that violate these Terms, abuse the platform, or create legal risk. Upon termination, your right to use the service ends and your widgets stop replying to visitors.
22 Changes to terms
We may update these Terms from time to time. Material changes will be announced on this page with a new effective date, and where appropriate by email. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
23 Contact
Questions about these Terms can be sent to our team at any time.